Refund policy

Returns

Returns by the shipping carrier

If the carrier isn't able to deliver items because of the wrong address, or if the package was unclaimed by the customer, it has to be returned to the default return address.

How to prevent returns by shipping carrier?

In most cases, orders are sent back because an address was incomplete. To minimize this, please double- check the digits when adding your shipping address. Make sure that the city in the address matches the zip code.

What do I do if an order was returned by shipping carrier?

If your order arrives back at the facility, don't panic: We will place it in temporary returns for 28 days, at no cost. During this time customer service will contact you to find out what happened and find out how you would like to proceed.  If you want your order re-shipped to a new address, this will be communicated to the distribution facility and it will be reshipped to the new address. Keep in mind that you will be liable for reshipment costs.

Returns by the customer

We do not offer refunds or returns for buyer's remorse or wrong sizes.

How do I avoid sizing problems?

Each of our items listed in the products and pricing page has a size guide so review carefully before making a selection.

Damaged Items

We pride ourselves on exemplary product quality, however if a damaged item was accidentally let through our quality control or was damaged during shipment, we take full responsibility and provide a free replacement.

What do I do if an item arrived damaged?

Take a photo of the product and the packing slip within 7 days of receiving the product and send it via email to customer service :[email protected] A replacement will be sent out 

What do I do if my order does not arrive within the specified time frame?

Contact customer service and once there is confirmation that the order is indeed lost we will cover the cost of reprinting and shipping a replacement order for you.

 To prevent theft of your merchandise  you may want to use your neighbor or work address if you won't be home for the delivery.